I really wanted this to be a positive review, I swear
So I just got back from Reef Dispensaries and I wish I had better things to post.
"What could go wrong? It's a dispensary." You might ask. Also, since this was the first time going to Reef since the launch of Smoke.io and my getting involved, I was excited to take some time to mention the platform and tell them to sign up and spread the word!
Well, everything started off ok. Got there around 7am, 2018-10-15. I went through security fine, they always do a very professional job. Top notch, can't fault them.
I was waiting in line, maybe about five minutes. The budtenders were tending to their people like you would expect them to, giving customer service. You know, their job.
As a line formed behind me and I was starting to wonder when I would be next, I was also thinking, "Well, the budtenders are taking a bit, but so long as I get the same quality of service then it's all good."
I swear that not a second passed from me thinking that, that some white guy in a Reef shirt comes up to me in line (Highly irregular, suspicious, and unprofessional) and asks "Do you know what you want?"
"Uhhh, Sativa, flower."
He shoots off, "Ok, Jack Herer, you want a gram?"
"Well a quarter..."
"Ok, meet me at the middle window." (They have windows for phone orders)
Since I've never been to the pick-up windows I tried to get my bearings on where to go but by that time a budtender opened up so the Reef employee barks, "Oh, you can go to her, (now to her) He wants Jack Herer, a quarter!"
I gladly went up to the budtender since I didn't know who this other asshole was. He seemed to think he was important, possibly a manager?
The budtender lady did what she could to be cordial, but at that point, she was swimming upstream.
She got the bud, but then realized that she hadn't even greeted me, gotten my ID, asked me a single question, etc. and I said, "Yeah, I guess we're skipping steps today." Since that guy obviously threw her off her game ordering her to get me something I didn't even ask for.
She really wanted to recommend something else, but by the time that they're already ringing up the order it's kind of silly, so I, unfortunately, didn't hear that bit.
Long story short, I went from being excited to go in and spend $100 and talk about this great platform to walking out with the same strain I reviewed last time thinking, "Whatever, I can smoke it."
They basically punished me for waiting patiently in line while other customers got good service.
Lets Review What the Reef Guy Did Wrong
- Approached me in line.
- Gave me a selection of One (1) total strain.
- Assumed I was some scrub and tried to sell me a gram.
- Bypassed the entire customer service section of the job by rudely telling the budtender what his tiny brain thought I wanted.
- Rushed a good customer while interrupting me because HE was in a hurry to move the line.
If I wanted service like this, there are plenty of junkies on street corners. Reef should want to be above this standard.
So, no new strain to review or good news about publicity for the site, but at least I know my time with Reef is probably short.