When people join platforms like Smoke, Steem, Whaleshares, EOS and others, they always have many questions. Most online platforms have a FAQ, or “knowledge base” to answer the most common asked questions. On decentralized platforms that’s often not the case.
The Smoke blockchain does have a basic, but solid, documentation which answers some of the main questions people may have.
But, everyone does often have more questions and some of those keep popping up in our feeds. Helpful community we are we keep answering them. Because the Smoke members are awesome like that.
In order to help with the initial onboarding process and also have an easy location to refer people to, I have started working at a basic “Unofficial Smoke FAQ” which is geared mostly at new members. An additional location to ease the onboarding process.
The unofficial FAQ is not meant to be the ultimate destination answering every single question. The unofficial FAQ is not meant to be the super detailed location for devs and platform mechanics nitty-gritty.
The goal is to provide an easy platform covering the main topics and answer the most common early stage questions one could have.
Provide a limited amount of topics, to avoid making things too complicated and keep the onboarding process/learning curve as simple as possible.
Answer the 30-40 most common questions in simple TL;DR form. Basic explainers we can easily link when somebody wonders how to add an image to posts. Or somebody wants to know how to add a profile picture to their account. When somebody wants to know why their upsmoke keeps getting lower?
Currently the “frame” of the #FAQ contains the following categories. Feel free to suggest different categories, discuss the existing ones, etc.
2.1 Smoke mechanics
2.2 For businesses
2.3 Informative Articles to read
The General categories are obvious. In the advanced section expect small intros to topics such as VP, where to check your VP, curation, the SMOKE distribution, etc. As well as links to great articles written around those topics.
Because we are going to use a not Smoke blockchain based platform we will be able to constantly update the topics and keep expanding especially the links section.
I am [for now] using a “help desk” platform, also because it provides free “community” (forums) features. In the “community” section people can easily ask more questions, questions which can then be considered to be listed in the KB, or answered by the community members. Or serve as reference.
The advantage of using a Knowledge Base platform is that it allows us to categorize content and provide an easier interface and user experience than when everything is posted to a Smoke @faq account. Feeds are generally not a great user experience to find information in.
The platform I will use offers 3 free “Agent” accounts. That is sufficient to get started and even allows us to work at things with multiple contributors. If at a later stage we want to expand the platform, we can easily look into alternative options, maybe even selfhost a Knowledge base platform. Obviously, Zendesk would be a much more favorable option but Zendesk comes at a steep cost and the goal is not to provide an official “help desk”. Zendesk also has a “kitchen sink of features”.
Consider this a MVP for now.
I have a solid amount of questions already, they vary from simple to advanced.
But before going further ahead and populate the Smoke FAQ with what I think are the most important (popular?) questions, I want to ask the community, new and old, what are the questions you would like to see answered?
It would be stupid to assume that one person only can come up with the corpus of most important questions. We need you for this.
Not every question will be entered to the KB. Some may be considered beyond the scope of “early stage onboarding”. Depending on the amount of questions, and difficulty of some, we can later consider expanding the platform but always remember that if there’s too many categories and topics... nobody ain’t got time for that. Nobody browses through a trove of 500+ questions.
We make the onboarding of new members as complicated or simple as we want.
Nobody, NOBODY likes voluntarily writing a FAQ/KB. It’s boring, it’s dry, it’s... a chore. It’s something best given to professional content writers but they do not necessarily know Smoke or the mechanics. I target 2-4 questions per day.
The goal is to release the core volume of FAQ topics within the next 10-15 days. ⏰
The Stage is Yours
Help make the best possible FAQ we can now and submit your suggested questions in the comments.
Update: added category 2.2 (for businesses)