Rudex Exchange API Error costs me coins, beware! (Our main Smoke exchange!)

5 months ago

I noticed an order on the Rudex exchange listing SBD at a good price

At the time of the trade, the order for 16.5 was not on the books, it was just the order for 17. So I sent 500 Bitshares over to Rudex to buy some of that order out. When my bitshares arrived, I noticed the order had been mostly pulled and looked like this

There were no market orders buying it out, so I figured it had just gotten pulled and I got unlucky. I was gonna send my bitshares back when I noticed the order showed back up. So I input an order to buy it up that looked something like this

I submitted the order, put in my keys and approved the transaction. Then I noticed my SBD balance stayed at 0.00. I refreshed the page, which caused it to do a latency check. Still 0.00 SBD upon refresh. I checked my bitshares account to try and see what happened when I noticed I had about 382 Whaleshares I didn't have before. Then I noticed the transaction executed for WLS instead of SBD. The only logical answer at this point is that the Rudex API glitched when I submitted my order and I did not notice that it changed from the SBD order I had submitted to an order for WLS.

I have also since noticed that the order for 187 SBD at 17 SBD/BTS keeps flashing on and off of the books, like a spoof order. But it is not doing it on the bitshares client, only on the rudex website. You can see in the screenshot above the order book from both exchanges taken simultaneously, and the order for 187 SBD does not exist on bitshares.

This response from them makes me think they are aware of the issue and refuse to address it. He suggests here that even if I was on the SBD/BTS page if the box that popped up was for a different transaction than the one I intended, and I approve it, that it is my fault. It is my fault that I didn't notice the pair was changed on my order, but this is a major glitch in the API of Rudex that he refuses to acknowledge, and was incredibly rude and unprofessional towards me.

he kept repeating this line over and over again, which suggests to me that he knows there's an API error.

Someone else in a discord server pointed out they have experienced similar issues have happened to them with bitshares. I shared this with Rudex customer service and they were incredibly rude to me despite this.

You do what you wanna do, but I think Rudex should be approached with caution.

#rudex #error #badcustomerservice #blckchnd #dex



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Maybe @stoner or one of the dev team can take a look at this for us. Sorry to hear this happened. Exchanges are the worst.

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It's a separate service, unfortunately. Maybe an internal exchange is something that can be built?

Hopefully this was just glitch, And also a bad case of shit customer service. I think rudex are pretty good people

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Yes, and now they are threatening to ban me.

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This is a scary response if from the Rudex team. Decentralized should mean the community has control. This response makes it seem eazy peezy to ban someone from Rudex and from a decentralization standpoint...scary as F.

Oh that’s unfortunate!! In my case (not regarding any glitch) , but when I made a mistake in transaction, the Rudex team who handled my case was extremely friendly in nature (the transaction was worth $700) , and they made a refund.

Sorry to hear this happen to you, I hope they resolve it quickly as if such problems exists then it will make me think twice before using Rudex. And to be honest , now the only way to get smoke is using Rudex(considering extreme low volume on Escodex

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Its unfortunate. Blckchnd is Rudex and responded on here, falsely called me a scammer, and has threatened to ban me from their "decentralized" (ya right) exchange.

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And he also upvoted his own bad comment calling me a scammer.

What great customer service, tell your customers they are liars, scammers, tell them to F*** off, and threaten to ban them...

#rudex style

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BLCKCHND deleted his comment, but I'll posted it back for him ;)

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Oh sorry, I guess it was a "glitch"

FUCK OFF asshole )

don't believe the scammer that take words from context, go and check by yourself https://t.me/RUDEX_EN

Russian service))

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Don't use hate speech please

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@skylinebuds where did you find hate?

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The unnecessary Russian reference!

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What do you mean "unnecessary"?
The rudex is not relevant to the Russians?

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Your implying it is a issue cause it is russian

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I did not say that, but you thought it and flag me?))) Nice!
Apparently your feelings are badly hurt by my smoky sarcasm.
Where is your sense of humor, @skylinebuds?

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We should stick to non sensitive topics for sarcasm and jokes. Not everyone will be as open minded as you? Offending people for a quick laugh is not the best way to go.

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i lived in Russia for a year, and it's kinda true. ))

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А я говорил что он петух, а ты не верил

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RuDEX stands for Russian DEX, so Russian reference is quite relevant.

This happened outside our normal customer service channels.

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This account was created 8 hours ago. Are you claiming you speak for Rudex now?

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Приветству на Smoke!
Да я ж не против, сам успешно пользуюсь RuDexом, но за флаг мозги этому кренделю чуток да поклюю
Спич хэйтера нашли)))

Да и Димончик как-то зарисовался в неожиданном амплуа

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RuDEX stands for Russian DEX, so Russian reference is quite relevant.

So you're ok with him labeling bad service with Russians? :D

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What I mean by unnecessary is that instead of putting it as "Russian service" you should have said "Poor/Terrible service" as it doesn't/shouldn't matter which country you come from! Hope my point was conveyed :)

I have noticed too that there is no more smoke just rudex.smoke trading. I have smoke over there that I can't get to smoke.io. I use to send it through bitshares but there not even showing trading for bts to smoke anymore.

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You need to claim your Smoke coins, with your Bitshares Smoke Tokens.
https://claim.smoke.io/coinswaptool